Privacy Policy

When you shop with us or interact with our website, we may collect:

• Order information: name, billing and shipping address, email address, telephone number and order details.
• Account information: your login details and saved preferences, where you choose to create an account.
• Payment information: processed securely by our payment partners; full card details are never stored on our systems.
• Communication data: the content of messages you send to our support team.
• Technical data: IP address, browser type, device information and pages viewed on our website.

• To process, fulfil and deliver your orders
• To send order confirmations, dispatch notices and tracking details
• To respond to enquiries and provide customer support
• To improve our products, website and shopping experience
• To send marketing communications where you have consented
• To prevent fraud and maintain the security of our website
• To comply with legal and regulatory obligations

Our website uses cookies and similar technologies to keep your cart working correctly, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some features of the site may not function as intended if essential cookies are blocked.

We use analytics tools to understand aggregated visitor behaviour, such as which pages are most visited and how customers navigate the store. This information is used in aggregate form to improve the experience and is not used to identify individuals.

Payments are handled through secure, encrypted payment processing. We receive confirmation of a successful transaction and limited details such as the payment method type, but we do not store complete card numbers or security codes.

If you have opted in, we may send occasional emails about new products, offers and skincare guidance. You can unsubscribe at any time using the link in any marketing email or by contacting us directly. Unsubscribing does not affect essential order-related messages.

We do not sell your personal information. We share it only where necessary to operate our business — for example with delivery carriers to bring your parcel to you, or with payment providers to complete your transaction — and where required by law. Anyone who processes data on our behalf is required to protect it and use it only for the purpose we specify.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including meeting accounting, tax and legal requirements. When information is no longer required, it is securely deleted or anonymised.

We apply appropriate technical and organisational measures — including encrypted connections and restricted internal access — to protect your information against loss, misuse and unauthorised access. While no method of transmission over the internet can be guaranteed as entirely secure, we continually review our safeguards.

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent to marketing at any time
• Request a copy of your data in a portable format

To exercise any of these rights, email kojivelle@gmail.com. We may need to verify your identity before responding.

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be published on this page.

For any privacy question or request, contact kojivelle@gmail.com. We respond within 24–48 business hours.