Terms & Conditions

You agree to use this website lawfully and not in any way that could damage, disable or impair it, or interfere with another person's use of it. We reserve the right to restrict or withdraw access where misuse is suspected.

Placing an order constitutes an offer to purchase. All orders are subject to acceptance and availability, and we reserve the right to decline or cancel an order — for example where an item is unavailable, where an error has occurred, or where a transaction is suspected to be fraudulent. Where an order is cancelled by us, any payment taken is refunded in full.

All prices are shown in the currency displayed at checkout and may be updated at any time without notice. Prices exclude any applicable import duties or local taxes unless expressly stated. In the event of an obvious pricing error, we reserve the right to cancel the affected order and issue a full refund.

Payment must be received in full before an order is dispatched. Payments are processed through secure providers. By submitting payment details, you confirm that you are authorised to use the payment method provided.

Shipping timeframes, processing periods and delivery conditions are described in our Shipping Policy, which forms part of these terms. Delivery estimates are provided in good faith and are not guaranteed.

Returns and refunds are governed by our Refund Policy, which forms part of these terms. Please review it before requesting a return.

Products are subject to availability and may be withdrawn or modified at any time. We take care to describe our products accurately, but colours, packaging and presentation may vary slightly from images shown on screen. Our products are cosmetic in nature and are not intended to diagnose, treat, cure or prevent any condition.

• Provide accurate, complete and current information when ordering
• Keep any account credentials confidential and secure
• Review product information and usage guidance before use, and patch test where appropriate
• Discontinue use and seek professional advice if irritation or sensitivity occurs

Requests to cancel or amend an order should be made as soon as possible after purchase. We will accommodate changes where the order has not yet been dispatched. Once dispatched, our Refund Policy applies.

We monitor transactions for signs of fraudulent or unauthorised activity and may request additional verification before fulfilling an order. Orders that fail verification may be cancelled and refunded.

All content on this website — including the Kojivelle name, logos, text, photography, graphics and design — is owned by or licensed to Kojivelle and is protected by intellectual property laws. It may not be copied, reproduced, distributed or used commercially without our prior written permission.

To the fullest extent permitted by law, Kojivelle shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or our products. Nothing in these terms limits any liability that cannot lawfully be excluded.

Our website may contain links to external websites. We are not responsible for their content, policies or practices.

These Terms & Conditions are governed by the laws of [Jurisdiction to be confirmed], and any dispute shall be subject to the exclusive jurisdiction of its courts.

We may update these terms from time to time. The version published on this page at the time of your order is the version that applies.

Questions about these terms can be sent to kojivelle@gmail.com.